While the fundamentals of voice technology has been around for the last couple decades even before Apple's Siri, voice recognition applications have only recently grown sophisticated enough to expand into professional settings. Technological voice recognition devices such as Amazon's Echo and Google Home have been transitioning from just being strictly consumer-based products to thoroughly-integrated office tools.
Voice technology can make industry-specific solutions more effective while improving the customer experience. By helping companies take full advantage of skill development and assisting with the formulation of a strategy for the deployment of voice technology, these providers serve as a trusted gateway into this exciting new business realm
1. Improve Customer Support
Siri, Alexa, Google Assistant, etc. have started opening new ways for notable voice recognition systems and the organic response that follows. Being able to access voice technology means more natural customer service help via telephone and being able to handle simple issues. Companies have already started finding ways to better improve their customer service with voice recognition technology, so by your company following suit it can get your brand in front of possible clients.
Voice technology can provide opportunities for your company to better relationships with the customer base and make them wanting to keep completing business with you. Some benefits of implementing voice technology to your customer service are i reducing your customer service hold times, resolving simple issues more quickly, allow any client to access files easier as they would define what they need, and then prioritizing complex questions before directing them to the appropriate department. Intelligent, personalized voice-enabled assistants could also specifically help health care companies scale “virtual medicine” and in-home care, and they could give financial service companies the capacity to handle customer service and provide financial advice at scale.
2. Quick Data Searching
Another innovative way to incorporate voice technology into your company is it to have it control certain means of data searching. It would greatly improve the productivity of employees by having the ability to comprehend large amounts of data and find the most relevant information for a given project or meeting. The voice assistant could listen in on meetings or conferences, participate when it's needed, surface any data that may be needed at that moment in time, and any possible insights that are relevant during the duration of the conversation.
An example of this incorporation of voice assistance with data searching is that ambulances carry around a 300-page guide book for EMTs took look through if there is anything that they find themselves being unsure of. They could instead ask Alexa for information on any medical protocols, such as the best treatment of a severe burn victim or a woman in labor. Specifically, in a high stress situation, it’s understandable that they’d want to double check a symptom or procedure before working on a patient. This could also be the case of EMT interns who may need a refresher or a quick nudge in the right direction.
Lowering the barrier to finding the right information will make data-driven decision-making easier to pursue, which could help companies make more reasonable choices for the situation at hand.
3. Boost Productivity
Your voice recognition technology may seem limited now but it will eventually evolve into being your virtual colleague. This would boost productivity by the voice assistant taking on the role of completing tasks after tasks that are repetitive in nature, this essentially would free employees up so they can put their focus on higher-level projects. Voice technology can become your own private assistant that could connect you to conference calls, manage your schedule, call IT or other facilities if a problem does occur.
As you think about voice recognition impacting your busy work days – the ones filled with meetings, phone calls, shifting priorities, and fluctuating deadlines – there are a number of areas where this technology can be applied. Voice can be utilized for both documentation-intensive tasks on computers and more basic actions on mobile devices. Sometimes, even the simplest of shortcuts can help you maintain your rhythm and focus, keeping your office productivity levels high.
4. Manage Lifestyle
The well-being of your employees should be a main priority of a company because without a healthy employee, productivity will be low and generally important projects will be a struggle to get done. More than 40% of the American population is suffering from some kind of chronic illness that may inhibit them from reaching their greatest potential. This is where voice technology can help manage the treatment regimes that would otherwise cut too much time off your day, rather than focusing on the task at hand.
An example, that is very common to being innovative for health care when talking about voice technology, is the treatment of the 28 million Americans living with Type 2 Diabetes, so they have an easier means of self-managing. Voice technology can be set up to give an employee, that has Type 2 Diabetes, the opportunity to develop a nutritional plan that could help them schedule their insulin dosages.
This is a path that has being set by healthcare with the help of voice technology to assist individuals with navigating and managing a healthy lifestyle.
5. Expand Your Applicant Pool
There is an entire population of individuals that have some form of disability that prevents them from being able to gain an opportunity to possibly join your company. They might be just qualified as your other employees if it weren't for their disability, which could be holding them back, but not anymore with the innovation of voice technology.
You can increase your pool of possible applicants by implementing voice technology into your workplace, which would allow all employees to be equally as productive. For employees with motor skill limitations, physical disabilities, blindness/low vision, or other difficulties accessing a standard keyboard and mouse, hands-free computing through the use of speech recognition technologies may be beneficial. By removing the physical barriers to writing and navigation on the computer, you can increase employees access to technology and all other activities.