October 12, 2018
by superuser

5 Ways Associations Can Be Using Voice Technology

Enhance Member Experience

Siri, Alexa, Google Assistant, etc. have started opening new ways for notable voice recognition systems and the organic response that follows. Being able to access voice technology means more natural member service help via telephone and being able to handle simple issues. Associations have already started finding ways to better improve their member's experience with voice recognition technology, so by your associations following suit it can get your brand in front of possible members.

Voice technology can provide opportunities for your association to better relationships with the member and potential member base, to make them wanting to keep completing business with you. Some benefits of implementing voice technology to your member service are reducing your member's service hold times, resolving simple issues more quickly, allow any member to access files easier as they would define what they need, and then prioritizing complex questions before directing them to the appropriate department. Associations can use voice technology also to enhance their member experience by making it easier to join, update profiles, or register for an event. It can also make it easier for them to connect with other members, update their demographics, and register for meetings with less barriers.

Quick Data Searching

Another innovative way to incorporate voice technology into your assocation is it to have it control certain means of data searching. It would greatly improve the productivity of employees by having the ability to comprehend large amounts of data and find the most relevant information for a given project or meeting. The voice assistant could listen in on meetings or conferences, participate when it's needed, surface any data that may be needed at that moment in time, and any possible insights that are relevant during the duration of the conversation.

An association can implement voice assistance during the annual association conference registration process, so attendees can quickly register themselves. Benefits include quickly updating their member data, printing their badge and other conference materials through voice assistance. A streamlined, user friendly process would increase efficiency and accuracy. while also updating member profiles through member databases to help organizations personalize future member experiences.

Lowering the barrier to finding the right information will make data-driven decision-making easier to pursue, which could help associations make more reasonable choices for the situation at hand.

Boost Productivity

Your voice recognition technology may seem limited now but it will eventually evolve into being your virtual colleague. This would boost productivity by the voice assistant taking on the role of completing tasks after tasks that are repetitive in nature, this essentially would free employees up so they can put their focus on higher-level projects. Voice technology can become your own private assistant that could connect you to conference calls, manage your schedule, call IT or other facilities if a problem does occur.

As you think about voice recognition impacting your busy work days – the ones filled with meetings, phone calls, shifting priorities, and fluctuating deadlines – there are a number of areas where this technology can be applied. Voice can be utilized for both documentation-intensive tasks on computers and more basic actions on mobile devices. Sometimes, even the simplest of shortcuts can help you maintain your rhythm and focus, keeping your association's productivity levels high.

Manage Lifestyle

The well-being of your employees should be a main priority of an association because without a healthy employee, productivity will be low and generally important projects will be a struggle to get done. More than 40% of the American population is suffering from some kind of chronic illness that may inhibit them from reaching their greatest potential. This is where voice technology can help manage the treatment regimes that would otherwise cut too much time off your day, rather than focusing on the task at hand.

An example, that is very common to being innovative for health care when talking about voice technology, is the treatment of the 28 million Americans living with Type 2 Diabetes, so they have an easier means of self-managing. Voice technology can be set up to give an employee, that has Type 2 Diabetes, the opportunity to develop a nutritional plan that could help them schedule their insulin dosages.

This is a path that has being set by healthcare with the help of voice technology to assist individuals with navigating and managing a healthy lifestyle.

Expand Applicant Pool

There is an entire population of individuals that have some form of disability that prevents them from being able to gain an opportunity to possibly join your company. They might be just qualified as your other employees if it weren't for their disability, which could be holding them back, but not anymore with the innovation of voice technology.

You can increase your pool of possible applicants and/or volunteers by implementing voice technology into your workplace and member interactions, which would allow all employees and/or volunteers to be equally engaged. For individuals with motor skill limitations, physical disabilities, blindness/low vision, or other difficulties accessing a standard keyboard and mouse, hands-free computing through the use of speech recognition technologies may be beneficial. By removing the physical barriers to writing and navigation on the computer, you can increase access to technology, member engagement and all other activities.